Shipping policy
At PATRICE FRANSEZ, we do everything we can to deliver your order as quickly, safely and carefully as possible. Below you will find important information about shipping, delivery times, shipping costs and the delivery of your order.
Delivery countries
We currently ship to various European countries, including Belgium, the Netherlands, Germany, France, Luxembourg and many other countries throughout Europe.
Enter your delivery address during checkout to view the available shipping methods and current shipping costs for your destination.
Shipping costs and free shipping
Shipping costs may vary depending on the country, available carrier and order. For certain countries, we offer free shipping from a specified order value.
The current shipping costs and any free shipping option applicable to your order will be displayed in your shopping cart and/or during checkout.
Shipping partners
For safe and reliable delivery, we work with professional carriers including Bpost, DPD and DHL. Depending on the destination country and the available shipping method, another suitable carrier may be used.
Processing and delivery time
For orders placed on working days before 12:00, we aim, where possible, to process and dispatch them on the same working day.
Orders to Belgium and the Netherlands are generally delivered quickly. Delivery to other European destinations may take several working days.
The stated delivery times are indicative. Delivery may take longer during weekends, public holidays, busy periods, adverse weather conditions or due to delays by the carrier. Once a parcel has been handed over to the carrier, we do not have full control over any delays within the carrier's network.
Track & Trace
Once your order has been dispatched, you will receive Track & Trace information by email, where available. This allows you to track the progress of your shipment online.
Not at home for delivery
Are you not present at the time of delivery? Depending on the carrier, another delivery attempt may be made or your parcel may be delivered to a nearby collection point or service point.
If your parcel is delivered to a collection or service point, you must collect it within the period specified by the carrier.
Incorrect or incomplete delivery address
The customer is responsible for entering a correct and complete delivery address when placing the order.
If a parcel cannot be delivered due to an incorrect or incomplete address, any costs associated with reshipping the order may be charged to the customer.
Uncollected, refused or returned parcels
If a parcel is not collected on time, is refused by the recipient or is returned to us due to an incorrect or incomplete address provided by the customer, the actual costs of any necessary reshipment may be charged to the customer.
If the cause lies with PATRICE FRANSEZ or the carrier, any costs for a necessary reshipment will, of course, be borne by us.
Damaged or missing shipment
Has your order arrived damaged or does your parcel appear to have gone missing during transit? Please contact us as soon as possible. We will review the situation and, where necessary, contact the carrier to initiate an investigation.
In the event of visible transport damage, please keep the packaging where possible and take photographs of the parcel and damaged products. These may be required to assess the damage.
Returns
Would you like to return a product? Please review our Return and Refund Policy for all conditions and information regarding returns.
You can easily register a return using our online return form.
Questions about your delivery?
Do you have questions about the shipping or delivery of your order? Please feel free to contact us or send an email to info@patricefransez.com.