Frequently Asked Questions

Perfume is personal. When making your choice, consider fragrance families and ingredients you enjoy wearing, such as fresh, floral, woody, spicy, sweet or oriental scents. Each fragrance includes information about its main fragrance notes and overall character. Unsure between different fragrances? Feel free to contact us or visit one of our stores for personal advice.

The main difference lies in the concentration of the fragrance composition. Eau de Toilette is generally lighter, while Eau de Parfum has a higher concentration. Parfum and Extrait de Parfum are usually more concentrated and may therefore feel fuller and last longer. However, actual fragrance development and longevity vary depending on the perfume, skin type, environment and use.

This varies by perfume and by person. Concentration, fragrance ingredients, skin type, temperature and method of application all influence longevity. The same fragrance can also develop differently on different skin types and may remain noticeable for a longer or shorter period.

PATRICE FRANSEZ has physical retail locations in Belgium, the Netherlands and the Czech Republic. View our opening hours and store locations for current information.

Our fragrance world consists of several collections, including THE ORIGIN COLLECTION, TIMELESS COLLECTION, BEYOND LIMITS COLLECTION and PRESTIGE COLLECTION. Within THE MAISON COLLECTION, you will also find our home and interior fragrances. Eau de cologne is also part of our range.

Perfume is best stored in a dry, cool place away from direct sunlight and significant temperature fluctuations. A bathroom or an area exposed to direct sunlight is therefore less suitable. Proper storage helps preserve the quality of the perfume for as long as possible.

We ship to various countries throughout Europe. Available shipping methods, rates and any free-shipping thresholds may vary by country. Please see our Shipping Policy for current information.

Orders placed on a business day before 12:00 are normally processed and shipped on the same business day. The final delivery time depends on the destination country, the selected carrier and any circumstances during transport.

Orders to Belgium and the Netherlands are generally delivered quickly. Delivery to other European destinations may take several additional business days. The stated delivery times are estimates and may vary during busy periods or due to circumstances involving the carrier.

Once your order has been shipped and tracking is available, you will receive shipping information that allows you to track your delivery. Please also check your spam or junk email folder if you cannot find the shipping notification.

Shipping costs vary by country and shipping method. During checkout, the available shipping options and their associated costs will be displayed. For more information, please see our Shipping Policy.

The free-shipping threshold varies by country and shipping zone. The correct condition for your delivery address will be applied during checkout. Please see our Shipping Policy for the current conditions.

Please contact us as quickly as possible if you would like to change or cancel an order. Once an order has already been processed or shipped, we may no longer be able to make changes or cancel it.

Have you received a damaged, defective or incorrect product? Please report it as soon as possible through our return registration. Where possible, include clear photos so that we can assess the situation quickly and work with you to find an appropriate solution.

As a consumer, when purchasing online you are generally entitled to a statutory 14-day withdrawal period starting from receipt of your order. After informing us of your withdrawal within this period, you then have 14 days to return the products. Please see our Return and Refund Policy for all conditions.

A perfume may be carefully opened and briefly tested to the extent necessary to assess the product in a normal way. If a product has been used beyond what is necessary for this assessment, a reasonable reduction in value may be taken into account where applicable. Please see our Return and Refund Policy for the full conditions.

For ordinary withdrawals, we offer free returns through our designated return method from Belgium, the Netherlands, Germany, France and Luxembourg. From other countries, the direct return costs for an ordinary withdrawal are generally the customer's responsibility. Where we are responsible for an incorrect, damaged or defective product, we handle the necessary return costs in accordance with our return policy.

You can easily register your return online via our Return registration page. Then follow the instructions you receive from us. The statutory model withdrawal form is also available, but its use is not mandatory.

Under the applicable conditions, a refund will be issued no later than 14 days after your withdrawal notification. We may withhold the refund until we have received the returned products or until you can provide evidence that they have been sent back. The refund is generally made using the same payment method used for the original purchase.

Depending on your country, currency and order, you may be able to pay with Visa, Mastercard, American Express, Maestro and UnionPay. We also support digital payment methods such as Apple Pay, Google Pay and Shop Pay, as well as various local payment methods including Bancontact, iDEAL | Wero, Klarna, BLIK and MobilePay where available. Visit our Payment Methods page for more information.

Yes. Payments are processed through secure payment environments and available payment providers. The payment methods available to you are displayed during checkout based on factors including your country and order.

Yes. We welcome partnerships with professional retailers and business customers. Would you like to add PATRICE FRANSEZ products to your assortment? Visit our Wholesale page for more information.

Yes. In addition to our own brand, we offer private label perfume production opportunities. Depending on your project, we can discuss various aspects of product development and production. Visit our Private Label page for more information and to submit an enquiry.

Yes. We welcome discussions with ambitious entrepreneurs who want to develop a PATRICE FRANSEZ perfumery in Belgium, the Netherlands, Germany or other European markets. Visit our Perfume Franchise page to learn more about the store concept, support and opportunities.